Terms and Conditions

This website is owned and operated by: Ismageriet ApS, Flæsketorvet 45-55, 1711 Copenhagen V. CVR. No. 33048122. ismageriet@ismageriet.dk phone +4560601040.

When you make a purchase on our website ismageriet.dk and tick the "I confirm the terms and conditions" box when ordering, you thereby accept that you agree to the following terms and conditions, whether you are a private individual or acting on behalf of a company.

  1. Assortment/Sold Out Varieties

To ensure that you always receive freshly made ice cream when dealing with Ismageriet, we always pack your order on the same day it is scheduled for. We produce our ice cream fresh in-store every day. Our assortment continuously changes ("ice of the week", "ice of the month", "holiday ice", etc.) according to the season and available raw materials. It therefore may happen that a pre-ordered ice cream variant is sold out or discontinued when your ice cream is to be packed, regardless of how long ago it was ordered. We reserve the right to have sold out variants regarding orders and bookings when shopping with us both in stores and on the webshop. While it can be disappointing if your favorite variant is sold out, this is our way of ensuring that the ice cream is always freshly made and meets our high-quality standards. We do this so that our guests always have the same great quality experience every time they visit us - namely freshly made ice cream crafted on the same day it was ordered.

  1. Ordering

You can pre-order your ice cream on our website, so it's ready for you when you pick it up, allowing you to skip the in-store queue by going directly to web pickup. You can read more about our products and order your ice cream here: Order Ice Cream – Ismageriet

  1. Prices

When pre-ordering and paying for liter boxes on Ismageriet.dk, for self-pickup at one of our stores, a 10% discount is provided. No discount is offered on all other products or services. If the website is not functional for any reason, this does not entitle you to a discount when contacting/purchasing in stores.

All prices stated on Ismageriet.dk include VAT and are listed in Danish kroner. We reserve the right to change prices and applicable discounts without further notice.

  1. In-store Pickup

You must present your order confirmation and state the name under which the order was placed upon pickup. If you need an invoice for the purchase, it can be obtained via a link in the order confirmation.

If you have chosen to create an account with login on the website, it is possible to view previous orders on the website via your login. If you are not registered and would like a new copy of your order confirmation, you can send an email to ismageriet@ismageriet.dk

  1. Delivery

It is not possible to have goods delivered via ordering on ismageriet.dk, but we have partnered with a third-party provider who handles ordering and delivery from all Ismageriet stores. If you want delivery, please visit the provider's website and order your ice cream there. You can do so here: https://www.just-eat.dk/ismageriet. If your order is delayed or missing, please contact the provider listed on your order confirmation.

  1. Payment

On Ismageriet.dk, you can pay with Dankort, Visa/Dankort, Mastercard, and American Express. You can also pay with MobilePay (for web only). Payments are debited from the payment card on the actual order day.

Ismageriet reserves the right to charge a transaction fee in accordance with local rules and regulations.

  1. Cancellation/Order Modification

If you wish to amend a pre-order, please contact us as soon as possible via email at ismageriet@ismageriet.dk or call us at 60601040. If your order has not been produced/packed yet, we will gladly modify it for you.

Liter Boxes/Desserts/Cakes: You may cancel your order as long as we have not packed your order yet (for liter boxes), or began production (ice cakes/desserts). If we have produced the cake/dessert (per your request) or packed your liter box (with your selected variants), cancellation is no longer possible. If you wish to cancel, please contact us at phone 60601040 or email ismageriet@ismageriet.dk

Ice Display: You can cancel your ice display up to 7 business days before the agreed delivery date. If canceled later, a fee of 500kr is charged. If you wish to change ice cream variants, this can be done up to 3 days before the delivery date.

Event (Catering): You can cancel your event no later than 10 business days before. If canceled later, a fee of 1000 kr. will be applied. If you cancel 3 business days or less before the event, the full amount will be billed. If you wish to change ice cream variants for your event, this must be done no later than 3 days before the event date.

  1. Right of Withdrawal/Returns

There is no right of withdrawal for purchases of food products such as ice cream, and therefore ismageriet.dk offers no right of withdrawal. (Consumer Contracts Act §18, subsection 2, no. 3 and 4.)

Uncollected orders are kept frozen and must be picked up within 3 days. Thereafter, the order will be donated to charity with no possibility of refund.

  1. Errors and Complaints

If you find a defect in the product or have another complaint about the goods, please respond immediately by contacting the staff. If the ice cream has been consumed, we cannot process your complaint. If you pre-ordered via our website and collected your goods, it is required that you document the defect/complaint with a picture (e.g., if you received the wrong ice cream variant compared to what was ordered). Send your complaint to klage@ismageriet.dk and include photographic documentation and the order number. If the complaint is justified, we naturally offer a new product of the same kind or another suitable compensation.

  1. Gift Cards

Gift cards to ismageriet.dk are valid for 3 years from the date of issue. Any remaining balance can be cashed within a year after the gift card expires. If you wish to cash in a gift card before the expiration of the validity period, a fee of 25kr. is charged to cover the redemption costs.

 

  1. Terms of Rental for Our Ice Display
    When you rent our ice display, we deduct a deposit of 1,500 kr. at booking. We do this to take care of our equipment and ensure that everything is returned clean and intact:

Supplied Equipment - Replacement Prices

1 scoop spoon [400 kr.]

4 variant labels [50 kr. each]

2 steel rails [150 kr. each]

4 steel containers [200 kr. each]

Plastic lid [1200 kr.]

Hinges for lid [150 kr. each]

Returned dirty ice display [150 kr.]

Returned late ice display [500 kr.]

Other damage/loss/theft/total damage: (billed at cheapest rate)

 

The deposit of 1,500 kr. is refunded to the card/account used for the booking within 7 business days after return, if the ice display and accessories are returned in the same condition as received. For late return, missing or damaged equipment, or return of an uncleaned ice display, these will be deducted from the deposit according to the above prices.

The ice display is picked up between 12:00 PM and 1:00 PM on the designated day and returned cleaned the next day between 10:00 AM and 11:00 AM.

You can cancel your booked ice display up to 7 days before the agreed delivery date by emailing ismageriet@ismageriet.dk. If canceled later, a fee of 500kr. is deducted from the deposit. If you wish to change ice cream variants, you can do so up to 3 days before the delivery date at ismageriet@ismageriet.dk

  1. Events (Catering)

You can see what we offer on our website here: https://ismageriet.dk/collections/events

(You can have the ice cart for fewer than 200 people, but you will still pay for 2 scoops for a minimum of 200 people.)

You can change ice cream variants no later than 7 days before the event, and only the variants listed under the "Event Assortment" on the website. You can see the assortment here: https://ismageriet.dk/collections/event-sortiment

We travel to events in Zealand, and travel costs are included within a 15 km radius from Copenhagen City Hall Square. Travel beyond: 10 kr. per kilometer.

When you order our services for your event, you need to ensure the following:

  • Both the ice cart and the ice display must be located indoors, or under a canopy
  • A power outlet (230 volts) where we are to be situated (– we always bring an extension cord.)
  • A legal parking space for us - for both the car and trailer.

We look forward to giving you a wonderful experience.

Thank you for choosing to shop with us.

Ismageriet ApS
Flæsketorvet 45-55

1711 Copenhagen V

Phone: +4560601040
Email: ismageriet@ismageriet.dk
CVR No. 33 04 81 22