Yes, all our sorbets are both lactose-free and vegan, as we use a plant-based stabilizer, and the ice cream itself is made from fruit/berries, lemon juice, water and sugar. 

If you're unsure whether a variant is vegan, feel free to ask our staff.

Gelatin/animal starch: We never add animal gelatin, but it might be present in rare cases where we use marshmallows we haven't made ourselves - for instance, in our "Juleskum" ice cream.

Gluten, eggs and alcohol: all these ingredients can be found in our ice creams. For example, varieties containing biscuit or cake crumble almost always include both gluten and eggs. You’ll find alcohol in flavors like tiramisu, Baileys ice cream, and champagne sorbet.

If a flavor contains eggs, gluten, alcohol or similar ingredients, it will always be clearly listed in the allergen information on our selection-page.

If in doubt, please feel free to ask the staff member.

Head over to the selection-page - accessible from the main menu. Locate the specific variant, and click on it to view its allergen list.

All our ice cream may contain traces of nuts and peanuts, so we recommend that anyone with a nut allergy should avoid consuming our ice cream.

No – all our varieties contain sugar.

All our gift cards expire 3 years from the date of issue.

We stopped selling discount cards in November 2019 and have completely phased them out as of January 1, 2023. As a result, they can no longer be used in any of our stores.

All our gift cards can be used both in our physical stores and online.

Our Favorite ice cream cakes can always be ordered 1 hour before pickup, as long as they are not sold out.

Our Build-Your-Own ice cream cakes need to be ordered at least 48 hours in advance of pickup.

An ice cream cake is perfect for gatherings of 12-18 people.

The amount of ice cream in our ice cream cakes is enough for 12 people to each enjoy three scoops, or for 18 people to each have two scoops.

Diameter: 33cm Height: 13cm

No, you can't do that. We offer a 'build-your-own' ice cream cake where you can choose the ice cream. Beyond that, custom adjustments to the ice cream cakes are not possible.

Take the ice cream cake out of the freezer 2 hours before serving.

NOTE: DO NOT OPEN THE PACKAGING BEFORE SERVING

A 1-liter container holds approximately 12 scoops of ice cream. This means you can serve 2 scoops to 6 people, 3 scoops to 4 people, or 4 scoops to 3 people.

As a general rule, we recommend enjoying your ice cream within 3 months of purchase. After this period, the quality diminishes, and neither the texture nor flavor will be at its best. That said, you won't get sick from eating the ice cream after 3 months.

We also suggest never refreezing ice cream once it has completely thawed. This can cause ice crystals to form, which isn't very pleasant.

Length (L) Height (H) Width (B)

0.75 - L21cm H8cm B12cm

1 liter - L23.5cm H13.5cm W9cm

1.5 liters - L24.5cm H10cm W15cm

2 liters - L30cm H13cm W15cm

A liter box can keep for approximately 45 minutes after it has been packed.

No, we don't offer bulk discounts, but you'll always receive a 10% discount when you order liter boxes online.

Yes, you can cancel your ice cream counter up to a week before the intended use date without losing your deposit.

Ordering ice cream carts and counters can't be done in stores and must be completed online.

If you'd like to have Ismageriet's serving staff, you should either fill out our online form or email us at booking@ismageriet.dk.

If you don't need staff, you can book your counter here.

Dimensions of the ice cream counter: Length: 90 cm. Width: 56 cm. Height: 60 cm.

Weight of the ice cream counter: 25 kilos + weight of the ice cream.

Most cars can fit the ice cream counter in the trunk or on the backseat.

Yes, you bet we do! We're open every day of the week, all year round, except for Christmas Eve, and the 1st and 2nd day of Christmas.

If, against all odds, you're not satisfied with your experience at Ismageriet, we sincerely hope you'll let us know about the issue so we can make things right.

You can direct any complaints to klage@ismageriet.dk

If you're seeking compensation due to a product defect, please send us a photo of the issue. Without photographic evidence, we won't be able to process your complaint.

Yes, you can pay with MobilePay - but only when ordering online and not physically in the stores.

Yes, we offer breakfast every day of the week in all our stores. Kødbyen and Amager open at 7:30 AM on weekdays and at 9 AM on weekends, while Søborg opens at 9 AM every day.

Yes, we sell soft ice and milkshakes.

We offer several varieties of soft ice, and our selection is continuously changing. You can also choose from various toppings at our stores.

With milkshakes, you can create your own ice cream blend. You can choose between 2 or 3 scoops.

*Only available for order in stores*

Take the ice cream dessert out of the freezer 10 minutes before serving.

Alternatively: give it 10 seconds in the microwave at 850 watts.